Viewing and updating a specific ticket

having found your ticket by either

• clicking through from an email
• searching in the portal
• or clicking through from the list view of all your tickets

you can get into the detail of that ticket

Here you can see 

• the original information you have submitted
• The current status
• Any updates from our support team

You can also choose to leave an update of your own or close a ticket (top circle in the image below) if you have found it is no longer an issue